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Communication Skills in the Age of COVID
Try out PMC Labs and tell us what you think. Learn More. COVID has placed enormous stress on hospitals and health care providers worldwide. Limitations in hospital capacity may result in difficult decisions in how life-sustaining technologies are allocated among patients.
The authors of this essay provide guidance on how to communicate with patients who are seriously ill from COVID infection. In a new, cruel way, the coronavirus COVID pandemic has revealed limitations in medical capacity that amplify the challenges that clinicians already face in communicating with patients about serious illness. The most recent estimates of the effects of the pandemic describe a scenario that none of us have ever seen: Demand for hospital beds in the United States will exceed capacity by 64 acute care beds and 17 intensive care beds; over the next 4 months, clinicians are projected to witness 81 deaths 1, doctor communication skils dissertation.
These statistics, doctor communication skils dissertation, though, are merely a 30 foot view of the territory that clinicians are seeing now, as they grapple with patients and families on the ground about how to prepare, what is happening, and what to expect.
For clinicians who have received training in evidence-based methods to communicate with patients with serious illness, many of these conversations will feel familiar.
Delivering serious news doctor communication skils dissertation discussing goals of care still work as heuristics for COVID—related illness 2although clinicians will face an extra measure of COVID—related apprehension, uncertainty, doctor communication skils dissertation fear. But clinicians are also being confronted with new communication tasks that none of us have faced before, including proactive COVID planning for patients who are already frail with other serious illnesses, facilitating virtual goodbyes between family members and dying patients with restricted access, and explaining decisions on why a particular patient will not receive a scarce resource.
For clinicians who have not had such training, the COVID pandemic is likely to be a demoralizing experience. The shortfall in system capacity will guarantee that they will run out of time repeatedly, and the usual phrases will be out of doctor communication skils dissertation in new situations.
For clinicians equipped with a deep understanding of communication principles and a flexible repertoire, however, doctor communication skils dissertation, their expertise is already enabling them to innovate and adapt. It is not too late for clinicians to learn these skills. We have used 5 years of experience with scaling up serious illness communication skills training—our nonprofit startup VitalTalk www.
org has reached at least 30 clinicians—to create a series of just-in-time tips, doctor communication skils dissertation, talking maps, and video demonstrations we have made freely available 3. Our approach, which has shown positive outcomes in clinician behavior 4doctor communication skils dissertation, patient quality of life 5and patient trust 6is based on 3 core principles.
First, dealing with emotion is more important than giving lots of information. Unless we acknowledge the fear, sadness, and anxiety that patients and families experience, they will not absorb the information they need. Second, information is best delivered in small packets that start with a headline. When we embed bad news in a long, technical medical narrative, our patients lose the thread and miss the news. The third principle states that patient values should be at the heart of medical treatment plans.
When we doctor communication skils dissertation values from patients, they feel heard and understood even when the care plans doctor communication skils dissertation toward what is medically possible. The caveat introduced by COVID is that our third principle yields to crisis standards of care. Under crisis standards, the ethical foundation shifts from individual values to population-based resource allocation that maximizes the most good doctor communication skils dissertation the largest number of people 7.
Clinicians should become familiar with their state standards, doctor communication skils dissertation, which differ somewhat across the United States. When systems and clinicians are operating under doctor communication skils dissertation standards, patients will not have some choices. Triage committees will make decisions for patients that may hasten death. In these circumstances, clinicians will need to shift away from the third principle. Instead of eliciting values that drive care, clinicians will need to explain the care that is possible, refrain from offering treatments or interventions that aren't available for that patient, and instead share what crisis standards mean for them Figure.
This does not require that clinicians stop listening, stop talking about what's important, or stop empathizing—those skills will be more important than ever, doctor communication skils dissertation. But in a crisis, the third principle must yield. For clinicians, we expect that the experience of working under crisis standards will be far-reaching, with repercussions that persist for a long time 8.
For us, the COVID pandemic has evoked feelings that we haven't visited since the first phase of AIDS: huge uncertainty, doctor communication skils dissertation, deep vulnerability, and gruesome anecdotes. Yet back then, we were also humbled and inspired by clinicians who stepped up heroically to care for those first HIV-positive patients 9and that personal experience shaped much of the work in communication we do now.
Our hope is that the attention we bring to the communication that lies at the heart of clinical care could enable us and our colleagues to emerge from this pandemic with more wisdom and kindness.
For patients and families, we hope that care from a clinician who communicates their caring could mitigate a measure of the suspicion and mistrust that seems likely to be another legacy of COVID We are not suggesting that communication skills alone are going to be a silver bullet for clinician moral distress, exhaustion, and grief in the face of COVID Communication is only one part—albeit an essential part—of what clinicians will need to survive well. What our experience in training thousands of clinicians to communicate better has shown us is that it is possible to get better at facing inequality, suffering, and dying, doctor communication skils dissertation, regardless of the circumstances.
It takes a sense of purpose, systems that commit resources, and high-quality communication skills. We can rise to this challenge. Each of us who cares about communication can reach out to our colleagues to encourage, mentor, coach, and support each other; advocate within doctor communication skils dissertation systems; and keep ourselves healthy, while we do doctor communication skils dissertation work of our calling: communication, compassion, and healing.
Financial Support: From The John A Hartford Foundation and the Cambia Health Foundation. Disclosures: Dr. Arnold reports personal fees from VitalTalk and UpToDate outside the submitted work.
Authors not named here have disclosed no conflicts of interest. Disclosures can also be viewed at www. Corresponding Author: Anthony L. Back, MD, University of Washington, Harborview Medical Center, 9th Avenue, Seattle, WA ; e-mail, tonyback uw. Current Author Addresses: Dr. Back: University of Washington, Harborview Medical Center, 9th Avenue, Seattle, WA Critical revision for important intellectual content: R.
Arnold, A. Back, J. This article was published at Annals. org on 2 April National Center for Biotechnology InformationU. National Library of Medicine Rockville PikeBethesda MDUSA. NCBI Skip to main content Skip to navigation Resources How To About NCBI Accesskeys My NCBI Sign in to NCBI Sign Out. PMC US National Library of Medicine National Institutes of Health.
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Journal List American College of Physicians Public Health Emergency Collection PMC Ann Intern Med. Published online Apr 2. doi: PMCID: PMC Anthony BackMD, James A. TulskyMD, and Robert M, doctor communication skils dissertation.
ArnoldMD. Anthony Back 1 University of Washington School of Medicine and VitalTalk, Seattle, Washington A. Find articles by Anthony Back.
James A. Tulsky 2 Dana-Farber Cancer Institute, Boston, Massachusetts, and VitalTalk, doctor communication skils dissertation, Seattle, Washington J. Find articles by James A. Robert M. Arnold 3 University doctor communication skils dissertation Pittsburgh, Pittsburgh, Pennsylvania, and VitalTalk, Seattle, Doctor communication skils dissertation R.
Find articles by Robert M. Author information Copyright and License information Disclaimer. Copyright notice. This article is made available via the PMC Open Access Subset for unrestricted re-use for research, analyses, and text and data mining through PubMed Central. Acknowledgement of the original source shall include a notice similar to the following: "© American College of Physicians.
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This article has been cited by other articles in PMC. Abstract COVID has placed enormous stress on hospitals and health care providers worldwide. Open in a separate window. Talking maps for communication during the COVID pandemic. Footnotes This article was published at Annals. References 1. Murray C. Forecasting COVID impact on hospital bed-days, ICU-days, ventilator days and deaths by US state in the next 4 months. Seattle: Institute of Health Metrics and Evaluation, Univ of Washington; Accessed at www.
on 1 April Back AL, Arnold RM, Tulsky JA. Mastering Communication with Seriously Ill Patients: Balancing Honesty with Empathy and Hope.
Improving Doctor-Patient Communication - Lizzie Cremer - TEDxTrumanStateUniversity
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